Frequently Asked Questions

Currently, we only offer shipping services to locations within Australia. Please note that while we offer free shipping Australia-wide, this excludes some islands off the mainland. For orders destined for these excluded islands, shipping will be arranged to the nearest port on the Australian mainland. Onward shipping from the mainland port to the final island destination will be the customer's responsibility and at the customer's expense. Specialist Sales determines whether a location is considered part of mainland Australia for shipping purposes.

Orders can be collected from Specialist Sales during regular operating hours (Monday to Thursday, 8 am-5 pm, and Friday, 8 am-4:30 pm). Orders to be collected should be placed with the sales office via email ([email protected]), by phone at 1800 780 317 or by completing the online contact us form. The address for collection is Unit 1B, 7-9 Gardner Court, Wilsonton Qld 4350.

Shipping Protection. At checkout, you will have the option to purchase or decline shipping protection. This protection is handled by Ship-Safely, who manages the contact, replacement, and recovery experience. Ship-Safely is a policy designed for you and covers you if your delivery is lost, stolen, or damaged whilst in transit. Purchasing shipping protection gives you an added level of comfort and security that your purchase is protected. Important Notice. If Ship-Safely shipping protection is declined at checkout or cancelled after the purchase, Specialist Sales will not be liable if the delivery is damaged, lost or stolen during transit. How to Purchase Shipping Protection. The “Shipping Protection” option defaults to ‘on’ at checkout. You will be charged a fee for this service, which will be added to your total order amount and displayed in the order summary. If shipping protection is accepted, an email from Ship-Safely will be sent to you with your policy number and relevant information, including how to lodge a claim. The protection can also be cancelled once the policy number is received via email and must be done directly with Ship Safely. How to Decline Shipping Protection. Shipping protection can be deselected by clicking the ‘on/off’ button at checkout. The shipping protection will be removed from your cart and the order summary. What is Covered by Shipping Protection? Ship-Safely shipping protection covers your packages in case of loss, theft, or damage during transit. If your package is lost, stolen, or damaged, Ship-Safely will work with you to replace the items in your order or issue a refund. How to File a Claim with Ship-Safely. If your package is lost, stolen, or damaged, you must file a claim with Ship-Safely within 30 days of the estimated delivery date. You can file a claim online at https://claim.ship-safely.com/ or by contacting Ship-Safely customer service at T: 0488 938 282 or E: [email protected]. Ship Safely Shipping Protection Questions? If you have questions about our shipping policy or Ship-Safely shipping protection, please contact our sales team at Ph: 1800 780 317, Em: [email protected] or Text 0481074770.

Specialist Sales is closed for public holidays in 2025 on the following days;

• Wednesday, 1 January – New Year’s Day
• Monday, 27 January – Australia Day
• Friday, 28 March – Toowoomba Royal Show
• Friday, 18 April – Good Friday
• Saturday, 19 April – The day after Good Friday
• Sunday, 20 April – Easter Sunday
• Monday, 21 April – Easter Monday
• Friday, 25 April – Anzac Day
• Monday, 5 May – Labour Day
• Monday, 6 October – King’s Birthday
• Wednesday, 24 December – Christmas Eve (from 12 pm midday)
• Thursday, 25 December – Christmas Day
• Friday, 26 December – Boxing Day
• Monday - Wednesday, 29-31 December

Outside of public holidays, the regular operating hours of business for Specialist Sales are;

• Monday - Thursday 8 am - 5 pm AEST (Qld)
• Friday 8 am-4.30 pm AEST (Qld)
• Saturday Closed AEST (Qld)
• Sunday Closed AEST (Qld)

Orders placed online via the Specialist Sales website can only be paid for by the following options;

• Mastercard
• Visa
• PayPal

Payment via EFT (Electronic Bank Transfer), Bank PayID, or Cheque is only available for phone orders, not online orders. Please contact our sales team at Ph: 1800780317, Text 0481074770, or Email [email protected]. New customers or those without a recent credit history with Specialist Sales Pty Ltd are not permitted to use credit cards (Mastercard or Visa) to pay for telephone orders. However, credit card payments from the Specialist Sales website are accepted for online purchases.

At Specialist Sales, we aim to make your experience when purchasing products easy and seamless. Ordering via the website can be done 24/7 and our website takes you through the easy process of ordering and paying online.  Simply follow the prompts and complete your details. If ordering online is not what you wish to do,  we are happy to take your order over the telephone during office hours (Monday-Friday 8am-5pm) on 1800 780 317. Don’t forget regardless of how you order shipping is FREE Australia wide.

Comprehensive technical information for each product is readily available on its dedicated page on our website. This includes a detailed item description, key features and benefits, directions for use, practical tips for optimal application, information on target hosts and pests, and relevant technical documentation such as product labels and Safety Data Sheets (SDS). Furthermore, our experienced customer service team is available to provide additional guidance. You may contact them directly by calling 1800 780 317. Our staff can assist with inquiries regarding mixing and application rates, target pests or weeds, and recommendations for complementary products to enhance efficacy. This information is also accessible on the respective product pages, alongside SDS and product label documents. Please be advised that while our team possesses extensive product knowledge, Specialist Sales does not offer formal agronomy consulting services. It is important to understand that all information and product advice furnished by Specialist Sales is intended for general guidance only and does not constitute specific recommendations for any particular use case or circumstance. We strongly recommend consulting with a qualified specialist to obtain advice tailored to your specific needs before using any product. Always adhere strictly to the manufacturer's guidelines and instructions provided on the product label and SDS. Please note that the liability of Specialist Sales is limited.

Specialist Sales offers FREE shipping Australia wide. We provide a  consistently fast, end-to-end service to our customers. Specialist Sales will deliver your order quickly and efficiently, wherever you are in Australia. Goods will be shipped either by courier, general transport, or Australia Post where possible.

Yes, we can ship FREE to your location. However, we will send large items or items not accepted by Australia Post via courier / general transport. If you are outside normal courier delivery areas or have never had a courier deliver goods to your address, we need a delivery address that the order can be delivered to. This may be an in-town residential or business address such as a service station, tyre repair service, general store, transport depot, mechanic, etc., where you are known.  Most courier companies require a signature before completing their delivery. If a signature is not obtained, a calling card is often left, and the parcel returned to the courier’s depot to be collected or redelivered at a later date (redelivery fees may apply). If you do not give authority to leave without a signature, ensure someone will be onsite to take delivery as redelivery fees may apply.

Yes, you can buy in bulk. Buying in bulk is available when stock is available. This can be done by ordering on our website, telephone our friendly customer service staff on 1800 780 317 or completing the ‘buy in bulk’ tab on our website. Shipping is still FREE to bulk orders. Special rates will apply for people buying in bulk, and this can be viewed on the product page when entering the pack size and quantity you want to purchase. If you require more stock than available through the website, please use the ‘buy in bulk’ tab or telephone our customer service staff.