Frequently Asked Questions

At Specialist Sales, we aim to make your experience when purchasing products easy and seamless. Ordering via the website can be done 24/7 and our website takes you through the easy process of ordering and paying online.  Simply follow the prompts and complete your details. If ordering online is not what you wish to do,  we are happy to take your order over the telephone during office hours (Monday-Friday 8am-5pm) on 1800 780 317. Don’t forget regardless of how you order shipping is FREE Australia wide.
Technical advice on products is available by reading the information provided on the product page of the website.  Each product listed has an item description, features & benefits, directions for use, tips for use, host & pest and relevant technical documents such as product labels and safety data sheets.   In addition, our knowledgeable and experienced customer service staff are available on 1800 780 317 to discuss any issue you have in relation to the product you are wanting to purchase. Our staff can provide information on mixing and application rates as well as what pest/weed you are trying to eradicate. They can also advise you on complimentary products that improve the efficacy of the product.  This information is also available on the product page of the website along with SDS materials and product label documents. Please note though, information and product advice provided by Specialist Sales is not intended to be advice or recommendations for any specific use or circumstance. You should seek specialist advice before using any product.  Always follow the manufacturer’s guidelines.  Specialist Sales liability is limited.
Specialist Sales offers FREE shipping Australia wide. We provide a  consistently fast, end-to-end service to our customers. Specialist Sales will deliver your order quickly and efficiently, wherever you are in Australia. Goods will be shipped either by courier, general transport, or Australia Post where possible.
Yes, we can ship FREE to your location. However, we will send large items or items not accepted by Australia Post via courier / general transport. If you are outside normal courier delivery areas or have never had a courier deliver goods to your address, we need a delivery address that the order can be delivered to. This may be an in-town residential or business address such as a service station, tyre repair service, general store, transport depot, mechanic, etc., where you are known.  Most courier companies require a signature before completing their delivery. If a signature is not obtained, a calling card is often left, and the parcel returned to the courier’s depot to be collected or redelivered at a later date (redelivery fees may apply). If you do not give authority to leave without a signature, ensure someone will be onsite to take delivery as redelivery fees may apply.
Yes, you can buy in bulk. Buying in bulk is available when stock is available. This can be done by ordering on our website, telephone our friendly customer service staff on 1800 780 317 or completing the ‘buy in bulk’ tab on our website. Shipping is still FREE to bulk orders. Special rates will apply for people buying in bulk, and this can be viewed on the product page when entering the pack size and quantity you want to purchase. If you require more stock than available through the website, please use the ‘buy in bulk’ tab or telephone our customer service staff.